Privacy Policy

TrueLife provides this online privacy policy to inform you of the way your information is collected and used as well as to make you aware of our security practices. We also provide you with the opportunity to remove your name from our postal mailing list, if you desire to do so.

Information We Collect
There are four different ways in which we collect information from visitors on our Web site:

1. From online requests for information (i.e. e-mail newsletters, contact forms, etc.); 2. From online requests for materials from the TrueLife Store 3. From online donations and 4. From churches who enroll with TrueLife.

The information we collect online includes name, address, city, state, ZIP/postal code, telephone number, e-mail address, and, in the case of online donations, enrollment subscriptions or online shopping, credit card number and expiration date. In order to enhance our location service and to continually improve our service to you and tailor our future communications to you, we may also ask you to provide us with information regarding your demographics, comments, professional interests, and contact preferences.

There is also information about your computer hardware and software that is automatically collected by TrueLife. This information can include: your IP address, browser type, general location, domain names, access times and referring Web site addresses. This information is used by TrueLife to better serve you through the location system, and to maintain the quality service, and to provide general statistics regarding the use of the TrueLife website.

How the Information is Used
TrueLife uses your information to understand your needs and provide you with better online service. We may use your information to complete a transaction, issue you an income tax receipt for a donation, or personalize our Web site for you. If you so desire, we may also use this information to update you on ministry projects and activities. Credit card numbers are used only for donation or payment processing and are not retained for any other purposes. We also provide you the opportunity to remove your name from our postal mailing list or email list, if you desire to do so. Please review the corresponding section of this privacy policy below.

In addition, TrueLife will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.

Sharing of Personal Information
TrueLife never sells, rents, leases or exchanges your personal information unless you request a specific Church to contact you through our Church Locator system. TrueLife assures you that the identity of all who contact us through this Web site will be kept confidential until it is released by your permission. TrueLife may occasionally send mailings on behalf of other organizations or ministries when their interests align with TrueLife. Use of your personal information will be limited to further the ministry activities of TrueLife and partner ministries.


Sharing of Church Information

 TrueLife reserves the right to share any non-financial church related information with Tri-Media Marketing Services. Our partnership allows us to effectively contact churches in order to enroll them. As we use their list to effectively reach churches we update it with correct information. This non-financial information could include the church address, names and position of staff and general attendance. TrueLife never shares any financial information.


TRUELIFE is committed to ensuring the security of your personal information. To prevent unauthorized access, maintain data accuracy, and ensure the proper use of information, we have established and implemented appropriate physical, electronic and managerial procedures to safeguard and secure the information we collect online. TRUELIFE uses Internet Encryption Software, Secure Socket Layer (SSL) Protocol when collecting or transferring sensitive data such as credit card information. Any information you enter is encrypted at your browser, sent over the public Internet in encrypted form, and then de-encrypted at our server. Once we receive your credit card information, it is accessible only to a small number of trusted TRUELIFE employees who have been specially trained in processing this information.

From time to time, we may send a "cookie" to your computer. A cookie is a small piece of data that is sent to your browser from a Web server and stored on your computer's hard drive. A cookie can't read data off your hard drive or read cookie files created by other sites. Cookies do not damage your system. We use cookies to recognize you when you return to our sites, or to identify which areas of our network of Web sites you have visited (i.e. e-commerce sites, etc.). We may use this information to better personalize the content you see on our sites.

Many Web sites place cookies on your hard drive. You can choose whether to accept cookies by changing the settings of your browser. Your browser can refuse all cookies, or show you when a cookie is being sent. If you choose not to accept these cookies, your experience at our site and other Web sites may be diminished and some features may not work as intended.

Children's Online Privacy
We are concerned about the privacy of young children, and we do not collect any more personal information than is reasonably necessary to enable them to participate in the activities we offer on our sites. We encourage you to become involved with your child's access to the Internet and to our site in order to ensure that his or her privacy is well protected.

To read more about online safety and how to become more involved with your child's online experience, visit the Federal Trade Commission Web site. You may also benefit from the information and resources available on

Links to Outside Sites
This Web site links to documents located on Web sites maintained by other organizations or individuals. Once you access a link to another Web site, please be aware that TRUELIFE is not responsible for the privacy practices or the content of such Web sites.


Removing Your Name from Our Mailing List
We give you the opportunity to remove your name from our postal mailing list so that you do not receive any future communications from our ministry. If you desire to permanently remove your name, you can e-mail If you determine that our information about you is inaccurate or it has changed, you may modify information by sending an e-mail to

If you would like to subscribe, unsubscribe, or modify your subscriptions to TRUELIFE e-mail newsletters, please see E-mail Newsletters.


Contacting Us
If you have comments or questions about our online privacy policy, please send an e-mail to If you have spiritual questions, would like more information about TRUELIFE, or are experiencing technical trouble, please see "Contact".

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